SocialeatTERMS AND CONDITIONS OF USE
Socialeat Customer · Extended and updated version
PREAMBLE AND SCOPE
These Terms govern exclusively Socialeat Customer and the consumer web features. They do not govern the services dedicated to restaurateurs or the commercial contracts with them.
Socialeat is a digital service that makes it possible to discover, create and take part in social experiences, events and shared tables, and to use relationship and communication features.
1. Definitions
| Term | Definition |
|---|---|
| User | natural person of legal age who uses Socialeat Customer. |
| Host | User who creates or co-organises at least one event; it remains the same user account. |
| Co-Host | User invited to co-organise an event and who has accepted the invitation. |
| Event | experience published on Socialeat by one or more Hosts. |
| Shared Table | table or availability of seats offered through Socialeat for booking. |
| Restaurant/Venue | business visible on Socialeat that may host events/tables or offer promotions. |
| Booking | confirmed sign-up of the User for an event/table. |
| Waiting List | notification feature for when a seat becomes free; it is not a booking. |
| Heart | action by which the User expresses interest in another User. |
| Match | mutual/accepted relationship that enables private chat. |
| Follow Host | feature for receiving updates on new events organised by the Host. |
| Follow Restaurant | feature for receiving the categories of updates provided for the restaurant. |
| Board | area of the event/table readable in accordance with the rules of the Service; writing/interactions reserved for authorised persons. |
| Event/Table Chat | private chat accessible to booked participants and Hosts/Co-Hosts. |
| What are you doing tonight? | temporary availability/socialising feature and related interactions. |
| Content | texts, photos, audio, messages, reviews, comments and other materials. |
2. Minimum age and capacity
Socialeat Customer is reserved for users who are at least 18 years old. By registering, the User declares that they have the capacity necessary to use the Service.
Socialeat may adopt reasonable checks and restrict/close accounts when reliable indications of non-compliance with the requirement emerge.
3. Registration, account and security
- Provision of truthful and up-to-date data.
- Personal and non-transferable account.
- Obligation to safeguard credentials and to report unauthorised access.
- Possibility of authentication via the providers made available.
- Customer account separate from any professional accounts/access of restaurateurs.
4. Features of the Service
- search for and discovery of events, tables, Hosts, people and venues;
- creation and management of events;
- Co-Hosts and shared organisation;
- bookings, waitlist, reminders and cancellations;
- Hearts, Matches, Follow Host, Follow Restaurant;
- board, comments, reactions and chat;
- reviews and post-event ratings;
- maps, addresses and location-based features;
- recommendations and personalised content;
- sharing and deep links;
- notifications and operational communications.
5. Creation of events and responsibility of the Host
The Host is responsible for the accuracy of the event information, including date, time, place, seats and description.
The place may be a restaurant or a simple address/point of interest recognised by the map service. The Host must avoid the unauthorised publication of private addresses of third parties and carefully assess the use of residential addresses.
The Host automatically joins the event chat and may use the organisational powers provided for.
6. Co-Host
- The Co-Host becomes a Co-Host only after acceptance.
- Before acceptance, they are not shown as an organiser and their followers are not involved.
- After acceptance, they acquire the permissions provided for the event and automatically join the chat.
- Socialeat may keep a technical history of changes for security and disputes.
- A published event must have at least one responsible Host.
7. Follow Host and follower notifications
Following a Host is for receiving updates on the new events they organise, not on their normal personal activity.
In multi-Host events, Socialeat may notify the combined set of followers, avoiding duplication for the same event.
8. Follow Restaurant
Follow Restaurant enables exclusively the categories of updates provided for, such as new promotion and new table. It does not create a Match or a private chat.
9. Bookings and the 4-hour rule
- The booking is valid when it is shown as confirmed by the system.
- Seat availability is dynamic; the seat is not guaranteed until confirmation.
- The system may prevent bookings that start less than 4 hours from an active booking.
- If a subsequent rescheduling creates a conflict, the User is notified and no booking is cancelled automatically.
- The User must cancel promptly if they do not intend to take part.
10. The 8-hour reminder
Eight hours before a booked event/table, Socialeat may send a notification and show an operational pop-up that asks for confirmation of participation or for cancellation.
If the booking is made when less than eight hours remain, the system may adapt the reminder according to the flow shown in the app.
11. Waiting List
Placement on the waiting list does not guarantee a seat. When a seat becomes free, interested users may be notified. The seat goes to the first person who successfully completes the booking, in compliance with the other applicable rules.
12. Arrival statuses
The statuses “I’m on my way”, “I’m here” and “I’m running late” are temporary and linked to the individual experience. The other participants and the Host may receive the notifications provided for.
13. Board
The event/table board may be readable by all users who are able to see that content. Only booked users and authorised organisers may post, comment, reply or react.
If a user cancels, they lose the right to new interactions; content already published may remain in the history unless deleted/moderated.
14. Chat
Private chat between users is available only when there is a Match or another condition expressly provided for.
The event/table chat is private and accessible to those who have booked and to the Hosts/Co-Hosts. Anyone who joins later may read the previous history for as long as the chat exists.
The chat may include voice messages, reactions, attachments, polls, mentions, pinned messages, translations, read receipts and other features made available.
15. Scheduled messages
The User may schedule a message to be sent in the future. Before it is sent, they may edit it, send it immediately or delete it.
At the scheduled time, the system checks that the User is still authorised for the chat. If not, the message is not sent.
16. Hearts, Matches, mutual liking and See you again?
A Heart expresses interest but does not by itself create a Match. A Match arises only according to the mutual/acceptance mechanism provided for.
Private mutual liking detected in the post-event phase does not automatically create a Match; it may invite the User to voluntarily send a Heart.
17. Evenings together and people already met
Socialeat may indicate how many experiences two users have actually shared. This indication is a social memory and is not equivalent to a Match, Follow or friendship.
18. Reviews and How did it go?
After a valid experience, the User may be invited to rate the event/evening, table, Host and restaurant, when relevant.
Reviews must refer to real experiences and comply with the rules of conduct.
The How did it go? section may keep experiences still to be completed and makes it possible to resume or remove an entry according to the app’s features.
19. Propose the evening again
Propose again makes it possible to create a new event based on a previous experience and to invite the relevant people. The new event is independent and subject to the normal booking, seat, 4-hour, place and cancellation rules.
20. Recommender systems
Socialeat may suggest content using parameters such as interests, area/distance, date, availability and participation history.
When the DSA is applicable, the Terms will be updated to comply with the specific obligations on recommender systems.
21. Plan B
If an event is cancelled shortly beforehand and the system finds a real alternative that is nearby and compatible, Socialeat may propose it.
The proposal does not create automatic bookings. If no valid alternative exists, the Plan B notification is not sent.
22. Maps and addresses
Structured addresses may open third-party map services. An event may be associated with a simple address without being linked to a restaurant.
The Host remains responsible for the choice and appropriateness of the place. Map services are also governed by the terms of the relevant provider.
23. Content and intellectual property
The User retains the rights to their own content and warrants that they are entitled to publish it.
By publishing, the User grants Socialeat a non-exclusive, free-of-charge licence limited to the operations necessary to host, display, adapt to format, transmit and share the content in accordance with the requested features.
Any further external promotional uses must be governed clearly and in accordance with the rules of the service and the applicable legislation.
24. Prohibited conduct
- content that is illegal, defamatory, discriminatory, threatening, harassing or infringing the rights of others;
- sexually explicit or unlawful material;
- impersonation or deceptive use of identities/data;
- spam, scraping and unauthorised mass collection;
- circumvention of blocks, permissions, limits and security systems;
- scams, harassment or uses incompatible with the purpose of the Service.
25. Reports, moderation and complaints
Socialeat may remove or restrict content and accounts on grounds of law, security or breach of the Terms. Measures must be proportionate.
26. Blocking users
Blocking restricts interactions in accordance with the rules of the Service. Socialeat may prevent notifications, chats and other interactions between blocked users, while preserving the technical data necessary for security/moderation.
27. Notifications and e-mails
Operational communications include bookings, reminders, messages, waitlist, event changes, arrival statuses and other actions requested by the User.
Promotional communications are separate and subject to the applicable preferences/consents.
28. Third-party services
Socialeat may integrate maps, app stores, authentication, sharing, translation and other third-party services. When the User moves to a third-party service, the provider’s conditions and notices also apply.
29. Updates, minimum version and availability
Socialeat may update the Service for security, compatibility, fixes or improvements and may require a minimum version of the app when necessary.
Interruptions and maintenance do not prejudice the mandatory rights granted to the consumer.
30. Price of the Socialeat Customer Service
The use of Socialeat Customer is free of charge. Some events may provide for a participation fee set by the Host and payable directly in the app: the fee goes to the Host through the payment provider and Socialeat does not retain any commission. Any future paid feature will have to be preceded by specific pre-contractual information and by an update of the Terms.
31. Liability
Socialeat’s liabilities are governed by law. No clause limits rights or liabilities that cannot be excluded with respect to the consumer.
Socialeat is not liable for the independent conduct of users or restaurants beyond what is provided for by law and by the obligations inherent in the service.
32. Account deletion
The User may delete the account through the flow available in the app and/or the channels actually provided. The consequences for data are described in the Privacy Notice.
33. Changes to the Terms
Substantial changes will be communicated clearly and with the required notice. When a new express acceptance is necessary, it will be requested before continuing to use the features concerned.
34. Applicable law and competent court
The mandatory rules protecting the consumer and the competent court provided for by consumer legislation remain unaffected.